Shop Policies

Processing time:  1 - 3 Business Days

Payment options:  I accept all major credit cards and PayPal.  I never receive or have any access to your credit card information.  You do not need a PayPal account to use this secure checkout method.  Paypal will allow you to use your credit card and check out as a guest.

Shipping Information:  I ship USPS Priority Mail (1-3) days.  Free USPS Priority Shipping on all orders.  

Returns, Exchanges and Cancellations

I gladly accept returns and exchanges.  Contact me within 7 days of delivery.  

Conditions of return

  • Items must be in NEW/UNUSED condition

  • Buyers are responsible for return shipping costs. If the item is not returned in its original new condition, the buyer is responsible for any loss in value.

  • Ship items back within: 15 days of delivery

  • $5.00 Restocking Fee is applied to all returns.

NOTE:  Because of the nature of custom orders, I don't accept returns or exchanges unless it arrives damaged or defective.  

 ALL orders are insured via USPS Priority Mail.  If damages occur due to shipping or you have delivery issues, please use your provided tracking number to file a claim with USPS.

FAQ

Do you offer custom sizing?  

Yes absolutely! Please contact me with your details and we can create a custom sized collar just for your dog.

Can I get the collar in a martingale style?

Yes of course. Both Martingale and Buckle options are available in most of our collars in medium, large, x-large and XXL sizes.  We can do martingale collars 4 ways, regular fabric loop martingale, chain martingale, plastic buckle martingale and metal buckle martingale.

Do you warranty or guarantee your products?

We guarantee our products to perform well under normal conditions and to be free from workmanship defects other than normal wear and tear for a period of 1 year.  This does not include damage incurred by other dogs during rough play or constant scratching at the collar by your dog..  ALL products are field tested BEFORE we market them to insure the best possible customer experience.

Can I machine wash my collar?

Yes, machine wash and air dry.

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